Intro to Change Management: An ITSM Software Toolkit
Change management is evolving. Here we’ve compiled valuable introductory information technology service management (ITSM) assets, tips, and knowledge into an ever-growing toolkit to help you navigate rollouts, change management, and employee experiences with their software.
Introduction
Explore a brief introduction to ITSM benefits, use cases, and the ITSM importance to change management.
ITSM Features
Are You Fully Utilizing Your ITSM Features? Let’s take an audit of some ITSM benefits you can implement now.
ITSM Use Cases
Explore ITSM benefits, use cases, and the ITSM importance to change management.
ITSM Glossary
Navigate the complexities of IT service management like a CIO with our all-inclusive ITSM & ServiceNow glossary.
ServiceNow Modules
Are you taking advantage of the latest platform features and tools? Streamline your IT operations and enhance service delivery with ServiceNow's cutting-edge module, driving productivity and success.
ITSM KPIs
Achieve business objectives by leveraging metrics and data-driven insights with an ITSM implementation strategy for effective digital change.
ITSM Industry-Specific Use Cases
Discover use cases across retail, healthcare, and finance to drive productivity, mitigate risks, and foster innovation.
ITSM FAQs
Explore our ITSM FAQ guide for insights on benefits, industries, roles, and digital adoption models.
DOWNLOAD TOOLKIT
Our DAP experts are available to assist you in navigating through rollouts, change management, and optimizing employee experiences with your IT service management (ITSM) software. This comprehensive toolkit includes invaluable ITSM assets, tips, and knowledge that continues to expand, catering to your organization’s evolving needs and ServiceNow’s growing services and features. With a structured approach, implementation of best practices, and utilization of proven frameworks, our ITSM toolkit empowers organizations to deliver seamless services, optimize operations, mitigate risks, foster innovation, and align IT initiatives with overarching business goals
Dive into our Resource Center for
Insights on Salesforce Adoption
Accelerate Change Management with a Digital Adoption CoE
ServiceNow Change Management Template
